Returns & Exchanges

At Case Furniture©, we want you to love your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange. Please ensure all furniture is returned in its original packaging and unassembled condition to qualify for a return.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare for Pickup

Carefully disassemble your furniture and place it back into its original protective boxing to prevent damage during transit.

3

Schedule a Collection

Once your request is approved, our specialized white-glove logistics team will contact you to arrange a convenient pickup window.

4

Receive Your Refund

After our warehouse team inspects the returned piece, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing